Call or Contact Centre Manager - ANZSCO 149211
Skilled occupation profile
Call or Contact Centre Manager
ANZSCO 149211Call or Contact Centre Manager organises and controls the operations of a call or contact centre. May work in a call centre.
Occupation guide
Occupation details and migration pathways
This guide brings together the key occupation tasks, possible visa pathways and skills assessment information for Call or Contact Centre Manager ANZSCO 149211.
Typical tasks and duties
Call or Contact Centre Manager may perform the following tasks:
- developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- ensuring operational efficiency within a call centre
- providing direction and feedback to team members and assisting with recruitment
- managing, motivating and developing staff providing customer services
- planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- may work in a call centre
Possible visa pathways
This occupation appears on Skilled Employer Sponsored Regional Occupations. The right visa pathway depends on factors such as your age, English level, qualifications, work experience, skills assessment, points score, nomination options and employer sponsorship.
Skills assessment
For skilled migration purposes, Call or Contact Centre Manager usually requires a suitable skills assessment. Relevant assessing authorities may include:
Legacy subclass 187 pathway
Do you currently hold, or have you previously held, a subclass 457 or 482 visa?
If you have worked for a sponsoring employer in regional Australia, please note that Call or Contact Centre Manager — ANZSCO 149211 was included in the legacy Regional Sponsored Migration Scheme (subclass 187) occupation list. The subclass 187 Direct Entry stream is closed to new applications, but the Temporary Residence Transition stream may remain available to certain transitional subclass 457 and subclass 482 workers. Eligibility is limited and depends on your visa history, relevant dates, sponsored regional employment, employer nomination, age, English and other requirements. Being included on this occupation list does not establish eligibility.
If this may describe your circumstances, we can assess whether the subclass 187 transitional arrangements may still apply to you.
Check your options
Check your skilled migration options
If Call or Contact Centre Manager is your nominated occupation, complete our skilled visa assessment form so we can review your possible migration pathways.
Reviewed by Principal Migration Consultant
Reviewed by Mohammad Reza Azimi
This occupation page has been reviewed for migration context by Shada Migration Services. Mohammad has assisted clients with Australian migration matters since 2009 and holds a Graduate Certificate in Migration Law from the Australian National University.
Last reviewed: July 2026
