Call or Contact Centre Team Leader - ANZSCO 541111
Skilled occupation profile
Call or Contact Centre Team Leader
ANZSCO 541111Call or Contact Centre Team Leader oversees and determines work requirements, monitors telephone calls, coaches and allocates duties to Call or Contact Centre Operators.
Occupation guide
Occupation details and migration pathways
This guide brings together the key occupation tasks, possible visa pathways and skills assessment information for Call or Contact Centre Team Leader ANZSCO 541111.
Typical tasks and duties
Call or Contact Centre Team Leader may perform the following tasks:
- answering incoming calls, emails and messages, and assisting customers with their specific inquiries
- identifying requirements and recording information into computer systems
- coaching staff and assisting call centre operators to resolve problems and customer inquiries
- developing rosters and managing staff numbers to meet work flows
- listening to calls conducted by call centre operators and providing performance feedback
- monitoring and timing calls
- creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
- updating databases to reflect changes to the status of customers and prospective customers
- arranging the despatch of goods, information kits and brochures to customers and interested parties
- undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
- issuing invoices and receiving electronic payments for goods and services provided
Possible visa pathways
This occupation appears on Skilled Employer Sponsored Regional Occupations. The right visa pathway depends on factors such as your age, English level, qualifications, work experience, skills assessment, points score, nomination options and employer sponsorship.
Skills assessment
For skilled migration purposes, Call or Contact Centre Team Leader usually requires a suitable skills assessment. Relevant assessing authorities may include:
Additional occupation-specific assessment information
Call or Contact Centre Team Leader is classified as Group D occupations by Vetassess. The criteria for skills assessment of Group D occupations are the following:
- Qualification(s) assessed at AQF Certificate IV with a highly relevant field of study and at least one year of post-qualification highly relevant employment completed in the last five years;Or
- Qualification(s) assessed at AQF Certificate IV without a highly relevant field of study and at least two years of post-qualification highly relevant employment completed in the last five years;Or
- Qualification(s) assessed at AQF Certificate III with a highly relevant field of study and at least three years of post-qualification highly relevant employment completed in the last five years;
According to Vetassess, if you have pre-qualification employment and if all of your employment is before your qualifications assessed at the AQF Certificate III or Certificate IV level, three years of highly relevant employment in addition to at least one year of highly relevant employment at an appropriate skill level completed in the last five years.
Legacy subclass 187 pathway
Do you currently hold, or have you previously held, a subclass 457 or 482 visa?
If you have worked for a sponsoring employer in regional Australia, please note that Call or Contact Centre Team Leader — ANZSCO 541111 was included in the legacy Regional Sponsored Migration Scheme (subclass 187) occupation list. The subclass 187 Direct Entry stream is closed to new applications, but the Temporary Residence Transition stream may remain available to certain transitional subclass 457 and subclass 482 workers. Eligibility is limited and depends on your visa history, relevant dates, sponsored regional employment, employer nomination, age, English and other requirements. Being included on this occupation list does not establish eligibility.
If this may describe your circumstances, we can assess whether the subclass 187 transitional arrangements may still apply to you.
Check your options
Check your skilled migration options
If Call or Contact Centre Team Leader is your nominated occupation, complete our skilled visa assessment form so we can review your possible migration pathways.
Reviewed by Principal Migration Consultant
Reviewed by Mohammad Reza Azimi
This occupation page has been reviewed for migration context by Shada Migration Services. Mohammad has assisted clients with Australian migration matters since 2009 and holds a Graduate Certificate in Migration Law from the Australian National University.
Last reviewed: July 2026
